Call Center

If no agents are available, all your dropped calls will automatically get sent to voicemail or the queue, depending on the setting.
Feature to display customized scripts (with customer information filled in) to agents.
Auto-dial a campaign and send all the live calls to free agents.
Dial a single campaign across multiple dialers.
Dial multiple campaigns on one dialer.
Automatically dial the customer’s alternate number in case you don’t get an answer.
Schedule callbacks for customers.
Preview leads before calling.
Agents can log in from anywhere and everywhere (provided they have a web browser and internet connectivity).
Quickly hang-up and disposition call with hotkeys.
Define wrap-up times for agents.
Customized database queries available during campaigns.
Ability to dial in accordance with different time-zone restrictions.
Automatically detect answer machines and play a pre-recorded message for such calls.
Set as many campaigns and lead inputs as required.
Assign outbound caller IDs per list or per campaign
Can act as an automatic call distributor for all or specific calls.
Agents can be assigned both outgoing and incoming calls in a single session.
Managers can start or stop recording a call whenever they want.
Automatic recording of all calls can also be started at any instant.
Ability to track the work time for all agents using a separate application.
Web-based application for administration.
Provision direct inward dialing, phone, and any new trunks through the simplistic web application.
Web interface also allows to manage inbound emails.
Use the web interface to chat with customers.
Use the web interface to chat with other members of the team (agents, managers)
The agent web application is available in different languages: English, Brazilian Portuguese, Russian, Greek, French, Italian, Spanish, Polish, Portuguese, Swedish, Japanese, Slovak, Traditional Chinese, Dutch, and German.
The administrator web portal is also available in different languages: English, Greek, German, Brazilian Portuguese, Spanish, French and Italian.
Web-based API to import all the leads.
Web-based interface to export data.
DNC lists can be activated for a specific campaign with ease.
Agent time breakdowns are logged.
All calls, along with their statuses and duration, are logged.
All inbound and outbound calls are load-balanced across various call servers.
Agent authentication managed via highly available servers with backup nodes.
Real-time and historical reporting possible.
Real-time campaign statistics.
Third-party blind call transfer feature.
Multilevel conferencing feature.
Ability for an agent to load client numbers from a database and call them one after the other.
Transfer a live call to a closer along with customer data.
Open a web page using data received from a user during a call.
Autodial campaigns that start with an IVR, and once customer response is received, are transferred to agents.
Broadcast to a group of customers with a pre-recorded message.
Set customized hold music for every campaign.
Park a customer to take another call.
Set customized hold music and ringtones for incoming calls.
Simple and advanced call queuing.
Create user groups and set permissions for any feature or campaign.
Managers can start listening to a live call with the push of a button.
Managers can enter a live call at any given time.
Managers can change the queues for any agent.
Agents can mute themselves or control the volume at any time.
Agents can view the status of their colleagues.
Agents can select the calls they want to take from the queue.
Agent shifts can be enforced by entering the desired day and time.